"Situational Service - the key to customer satisfaction! This invaluable tool delivers because it acknowledges just how good our people really are - it allows them to be creative and put more of themselves into each transaction - but still remain within our processes. Maybe most importantly, Situational Service gives our front-line performers a common sense model for creating, enhancing and maintaining that vital personal bond between company and customer."

"At long last, a program that gives due credit and respect to one of the most difficult jobs available - satisfying customer! Our service personnel have been given fundamental skills, training the "basics." Yet time and time again, we learn that those basics are simply not enough."

"You showed our division presidents how to increase performance without adding cost to the business. A positive side benefit: employee turnover decrease on average by 30%. Thanks for the impact."

"Leading Solutions Group (formerly, PHT Solutions) has been instrumental in equipping a geographically and culturally diverse leadership team of 15-230 team members with the skills and tools necessary to foster an effective and supportive environment. The leaders have embraced being part of this new environment that supports rapid change, understands mistakes in a learning environment, and takes risks to make the right choice for Nortel and the customer. Specifically, we have engaged Leading Solutions Group as a strategic partner in the design and deployment initiatives with Applied DISC™ profiling and Situational Leadership(R). They have been a strategic partner in the design and deployment and their expertise was instrumental in our positive experience and results."

"Leadership in a Team Environment takes situational thinking to every level of the Duracell organization. We've targeted more than a thousand of our leaders around the globe to get us started."