"The Core" is named to represent the center, a foundation, or nucleus from which leaders can derive proper action. This course provides new managers and supervisors with a complete understanding of Situational Leadership(R) concepts and use of the model. The course is taught with particular emphasis on hands-on experience at diagnosing situations and practical real-life applications.

Module 1: Influencing the Performance of Others
The course begins by defining what leadership is: "Leadership is an attempt to influence, and effective leadership is adapting your behavior to the performance needs of the individual or group." The three main components of leadership: diagnosing, adapting and communicating are determined. Being able to identify the task, in each situation, is the first step toward becoming an effective leader.

Module 2: Assessing Criteria for Performance
With the task clearly identified, or diagnosed, determining the needs of the individual or group becomes the next step. A person's readiness level is their ability and willingness for the given task. Without knowing this, effectively adapting leadership style becomes impossible.

Module 3: Leader Behavior
This module focuses on two components of leadership style: task and relationship behavior. Use of the LEAD Self instrument assists participants in understanding their primary leadership style and the range of behaviors they tend to act upon. The Situational Leadership(R) Model is used to plot out these styles and behaviors in a graphic.

Format: Instructor-led

Objectives: Participants will learn to…

• Explain the concept of leadership and its importance to effective performance.
• Improve workforce commitment.
• Increase the leader's and staff's probabilities for success.
• State that the organization invests in the professional development of its leaders.

þ Situational Parenting(R) Workshops

Situational Parenting is comprised of six modules and uses a variety of learning methodologies, including case studies, role-play exercises and simulated activities. There is a strong emphasis on application to current home life situations

Module 1: Influencing Our Children
Parenting role models
Dare to care
Parent self-assessment

Module 2: Surfacing the Real Task
Tasks vs. responsibilities
Case study: Mary
Exercise: Isolating the task

Module 3: Child Readiness
Ability vs. willingness
Readiness levels
Case studies and parent traps

Module 4: Parenting Styles
Directive vs. supportive behavior
Parenting styles
Parent self-assessment scoring

Module 5: Using the Situational Parenting Model
Situational Simulator game
Development: growing winners
Regression: When performance slips

Module 6: Action Plan
Alignment of parenting partners
Parenting promises

þ Situational Selling(R) Workshops

Savvy customers today want to buy - not to be sold. By understanding and applying Situational Selling techniques, your sales team will develop the skills necessary to be effective in today's competitive marketplace.

Situational Selling techniques provide practical and proven ways of:

• Increasing sales revenue
• Reducing employee turnover
• Diagnosing customer buying readiness
• Adapting selling styles to customer readiness
• Communicating effectively with the customer
• Developing long term customer partnerships

Situational Selling is a compelling, concise plan for applying proven behavioral science concepts to leadership and selling.

þ Situational Service(R)

The primary challenge for service providers is to meet a customer's wants, while at the same time uncovering their needs. Being able to differentiate between needs versus wants can make a world of difference between average service results and outstanding service results.

Situational Service(R) is grounded in common sense approaches to meet and exceed service standards. By extending the application of the Situational Leadership(R) Model, participants of Situational Service(R) will learn valuable techniques for making those moment-to-moment decisions that result in truly outstanding service. There are a variety of service styles to select from, the key is understanding which style to adapt according to the demands of each situation encountered. During this program, participants will:

• Deal with real work issues
• Focus on front-line goals and objectives
• Learn a common sense model to better apply concepts they already know about their customers and their jobs
• Gain new insights about themselves and the influence they have with customers
  

In this program, participants will learn that there are many ways in which they can be effective in their ability to influence others. There is no single right way. This program enables participants to select from a variety of styles according to the demands of each participants specific situation.

Taking Charge(R) encourages participants to "own their readiness and improve communication of their needs to perform." -impacting their overall productivity.

þ Extension Modules

Module 4: Leader as a Catalyst

With experience and knowledge of the Situational Leadership(R) Model, participants can diagnose, adapt and communicate in a variety of situations including development and regressive cycles of behavior.

Twelve O’Clock High™: A Filmed Case Study in Leadership and Change

This one-day program allows participants an opportunity to apply Situational Leadership(R) techniques through a filmed case experience. Throughout the day, participants make decisions on Leadership Styles, Readiness Levels, and Performance Evaluation.

Situational Leadership Applied(R)

Highly experiential classroom course will serve to extend the knowledge gained from the Sit Lead in-class and online course. Interactive course with high percentage of time spent practicing skills for mastery.

Charting New Courses (includes 360 online feedback)

This job aid helps people interpret, understand and put to use their LEAD feedback(R). Managers who have completed Situational Leadership(R) training can use this workbook effectively with their team members in order to have them benefit from 360° feedback. Organizations may also opt to include an Influence Inventory 360º Feedback tool that provides feedback on which influence powers bases participants are effectively using. The 360° feedback for both the LEAD and Influence Inventory are completed on-line by the participant and are anonymous.

Situational Coaching

We have developed in partnership with Howard Morgan and Marshall Goldsmith, recognized by Fortune Magazine as a top-5 executive coach, a powerful experience to show you:

• The difference between goal achievement, task accomplishment, and the development of human capacity.
• What coaching is-and what coaching is not
• The pitfalls of the "toxic coach" and "the toxic coachee".
• The roles, relationship, process, and practice of effective coaching.